Galaxy CB Radio Warranty
We believe that this warranty
is one of the best in the industry:
- All of
our Galaxy model numbers begin with the letters "DX" and
are covered by our Limited Two Year Parts and Labor
Warranty.
- "Limited" means that we will repair
problems caused by factory defects or normal use at no
charge. Work performed by qualified technicians which did
not cause any damage to the radio will not void the
warranty and will be left intact. Problems caused by
unqualified technicians, operator abuse or other
miscellaneous catastrophes can also be repaired, but
there will be a charge.
- The warranty period
begins when the radio is first purchased. However, in the
event that the dated sales receipt has been lost or the
radio was purchased used, our radios are still covered
for 26 months from the date of manufacture based on the
serial number. Our warranty comes with the radio and
remains valid even if you sell the radio to someone else.
Refurbished radios are distinguished from new radios by
using the letter "R" as the first character of the serial
number and are also covered by this warranty.
- There are no off-site
"Factory Authorized" service centers for Galaxy "DX"
models. All warranty work must be done at our facility.
For maximum convenience, these radios may be shipped
directly to us for repair after obtaining a Repair
Authorization Number (RAN). This RAN may be obtained from
our website or by calling our Service Department at
760-480-8800 between 10am and 5pm Pacific Time. Be sure
to have a pen an paper ready along with the serial number
of your radio before calling. We will give you the RAN
and our shipping address over the phone. The RAN must be
written below your return address on the outside of the
shipping box. Boxes which arrive without an RAN will be
refused, and the shipping company will return the
unopened box to you.
- When you
send your radio, please include a copy of the sales
receipt and a note with a detailed description of the
symptoms, especially if they are intermittent. This will
help our technicians locate the problem so we don't waste
time sending the radio back and forth. If possible,
please include a daytime phone number in case our
technicians have any questions. Do not send your bracket,
power cord or microphone unless we ask you for these
items during our phone conversation.
- You are
responsible for getting the radio safely to us. (We
suggest using United Parcel Service -- UPS.) You must pay
to ship the radio to us, and we will pay to ship the
radio back to you. Since we use UPS and they do not ship
to Post Office boxes, please provide us with a street
address for the return of your radio. Be sure to print
clearly.
- We
appreciate your choosing a Galaxy radio and we will make
every effort to get you back on the air as soon as
possible.
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